Financial Support and Benefits information

Hello Everyone, I hope you are all well.

Below are links to a leaflet on financial support and benefits information for individuals that is available provided by the Welsh Government. Apologies if you have already received this.

Peter McIlroy

Practical Services Manager Age Cymru Dyfed

Download in Welsh – click here.

Download in English – click here.

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AGE UK “Your Mind Matters” booklet.

Good Morning Everyone, Here is a link to the AGE UK “Your Mind Matters” booklet. Feel free to share with contacts.

This week is #MentalHealthAwarenessWeek – it’s ok not to be ok.

You may find Age UK guide ‘Your mind matters’ helpful.

The guide looks at talking about mental health, the common symptoms of mental health problems and what support is available.

You can download your copy from our website –

Peter McIlroy

Practical Services Manager Age Cymru Dyfed

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Carmarthenshire County Council – Recycling Centres to re-open.

Carmarthenshire County Council will be re-opening its four Household Waste Recycling Centres from next week (w/c May 26) – but only to those Carmarthenshire residents who have already pre-booked an appointment.

Appointments can be made through an online booking form on a first come-first served basis. This is to ensure the number of visitors to the site at any one time is regulated in the interest of safety for staff and the public. Anyone arriving on site without an appointment will not be allowed entry.

Initially, appointment slots will be open for one week at a time. The appointments will go live every Thursday at 8.30am, starting from Thursday, May 21. The situation will be continuously reviewed and any updates or changes to the system will be posted on the council’s website or Facebook and Twitter pages.

Trostre and Nantycaws will be open seven-days a week and Whitland and Wernddu in Ammanford will be open Wednesdays to Sundays.

Just under 4,000 appointments will be available across the four recycling centres each week. This will be under constant review. To ensure it is fair to everyone, residents will initially be able to make one appointment per month.

This applies to Carmarthenshire recycling centres only. Other neighbouring local authorities may be operating differently. Residents are advised to keep checking the council’s website and social media feeds for the most up to date information.

Residents are being urged to ensure they only visit the recycling centres if it is an essential journey – i.e. the waste is causing a public health concern or safety concern, or cannot be collected at kerbside via the usual refuse and recycling collections.

Strict social distancing measures will be in place within the recycling centres and must be obeyed at all times. In the interests of safety, staff will not be helping residents to unload any goods during this time therefore residents are being urged to ensure that they are able to unload any materials themselves. Up to two people (from the same household) will be allowed to get out of the car to unload heavy/large items. If site rules and social distancing isn’t met the council will have to re-evaluate the position and may be forced to close once more.

Peter McIlroy

Practical Services Manager Age Cymru Dyfed

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Council Tax refund – scam alert.

Don’t be fooled by a scam email like this promising a council tax refund.

Some residents in Carmarthenshire have received this very convincing email telling them that they’re due a council tax reduction running into hundreds of pounds.

But there is no refund – it is a scam to con people out of money and steal their bank account details.

Delete it straight away and block the sender, do not reply or click on any links, and do not give out any personal information, particularly bank account or debit or credit card details.

The council will never phone, text or email you to ask for a payment to release a council tax refund or ask for personal bank details. If you have overpaid your council tax and can claim a refund, we will write to you.

Peter McIlroy

Practical Services Manager Age Cymru Dyfed

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Morning and evening around Cilycwm – photos by Dick Turner

For those of us that aren’t getting out much it is good to see pictures taken in and around the village.

Dick Turner has sent an album of photos taken on his local walks.

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Dyfed-Powys Police have received  an increase in reports that people have been caught out by criminals convincing them into making payments for online purchases in advance – and never seeing the items or their money again. 

A number of reports have related to the purchase of puppies, kittens, caravans, campervans, hot tubs- the list is endless!

With more people staying at home, more and more are shopping online. Shopping online can be great, but it also has its pitfalls which can be easy to forget, especially when buying items from sellers on online marketplaces. 

To help you avoid becoming a victim of this type of fraud, remember to STOP – CHALLENGE – PROTECT. 

  • Ask for physical proof. Consider physically seeing the item before purchasing. Don’t be afraid to ask the seller lots of questions before buying. Seeing an item physically isn’t possible at the moment, so think of ways of doing this differently such as video chat with the seller. 
  • Understand what the marketplace company where the item is being sold (for example eBay or Gumtree) can do if something goes wrong
  • Look for payment methods with guarantees – use online payment options such as PayPal, which help to protect you. Avoid using money transfer services or bank transfer. 
  • Take a look at the seller’s reviews and ratings where available. Consider using marketplaces where you can read reviews but remember, reviews can also be fake. 
  • If you’re being pressured into a decision or to make an immediate payment – this should ring alarm bells. 
  • Don’t be fooled into using a ‘holding’ account for the payment. Criminals are clever and can make a website look genuine. 
  • Criminals are good at making their adverts look flashy, trustworthy and genuine. Don’t be fooled by a high quality picture and detailed description – do your research. 
  • Be wary of over-nice sellers who want to go the extra mile to make you trust them. We are not saying that there aren’t nice people out there who go over and above expectations, but scammers might offer to deliver the item personally upon receipt of the funds (and as you’ve guessed, the item never turns up & the seller is no longer contactable).

Remember, if it sounds too good to be true, it probably is. 

If you or someone you know believes they have fallen victim to fraud, report it to us online at, by emailing, or by calling 101

The Economic Crime Team 

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First Minister Mark Drakeford makes urgent appeal.

First Minister Mark Drakeford and NHS Wales are appealing to the Welsh public to download the COVID Symptom Tracker app to help the NHS response to COVID-19 in Wales.

People across Wales are being asked to log how they feel to help build a clearer picture of how the virus is affecting people across the nation. Data from the COVID-19 Symptom Tracker app will be shared daily with the Welsh Government and NHS Wales. It will give early indications of where future hospital admissions are going to be.

For more information please click the link.

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Lockdown photos.

At last, some good news! Jane Evans has been taking photos on her regular lockdown walks from Abercamlais. They show the beauty and delights that are all around us in this wonderful valley that we all call home.

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Hywel Dda Health Board – pregnancy helpline.

Hywel Dda Health Board

We’re launching a new urgent care telephone advice line for women experiencing pregnancy complications (in the first 20 weeks) in Carmarthenshire, Ceredigion and Pembrokeshire during the Coronavirus pandemic.

This will be available from Monday to Friday, 8am – 4pm, for patients and health professionals. The number to contact is 01267 227159 and a team of specialist nurses will be able to provide advice and support as appropriate. A telephone assessment will be provided for patients to ensure that they are appropriately triaged and provided with the best care and treatment for their needs.

The Early Pregnancy Assessment Service has temporarily suspended all non-urgent appointments in line with current advice from the Royal College of Obstetricians and Gynaecology in response to the pandemic.

Peter McIlroy

Practical Services Manager Age Cymru Dyfed

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Heddlu Dyfed-Powys Police – cyngor teilwra cymdeithasol – social engineering advice.

English below.

Pa mor aml ydych chi’n clywed – “Gwnânt fyth fy nhwyllo i” – neu “Rwy’n methu credu bod pobl mor dwp”

Mae troseddwyr yn defnyddio teilwra cymdeithasol er mwyn dylanwadu ar bobl neu eu twyllo i ddatgelu eu gwybodaeth bersonol. 

Nid yw teilwra cymdeithasol yn dibynnu ar systemau neu dechnoleg. Yn hytrach, mae’n ecsbloetio seicoleg ddynol i ymddiried ym mhobl eraill. Mae troseddwyr yn gwybod bod gormod o amddiffyniadau diogelwch technegol mewn grym i hacio banciau a chwmnïoedd yn uniongyrchol. Gwelir bodau dynol fel y man gwan, ac maen nhw’n cael eu targedu.

Felly sut beth yw teilwra cymdeithasol? 

Yn y bôn, tric hyder yw teilwra cymdeithasol ar gyfer ecsbloetio ffydd rhywun er mwyn cael arian yn uniongyrchol neu wybodaeth gyfrinachol er mwyn galluogi trosedd dilynol. 

Bydd y parti twyllodrus yn esgus bod yn fusnes cyfreithlon, megis eich banc, ac yn dwyn perswâd arnoch i ddatgelu eich gwybodaeth bersonol neu symud arian o’ch cyfrif i un arall. Mae’n bosibl y bydd ganddynt rywfaint o’ch gwybodaeth bersonol, megis eich enw, cyfeiriad neu rif ffôn, sy’n gwneud iddynt ymddangos yn ddiffuant. Yn aml, bydd y cais yn ymddangos fel un brys. Mae hyn er mwyn eich twyllo i weithredu mor gyflym â phosibl, gan roi’r amser lleiaf ichi feddwl pa un ai a yw’n dwyllodrus ai peidio.

Mae mathau cyffredin o ymosodiadau teilwra cymdeithasol yn cynnwys twyll galwad ffôn, gwe-rwydo a thwyll neges destun. Cewch ragor o wybodaeth am fathau o dwyll fan hyn:

Sut alla i osgoi twyll teilwra cymdeithasol? 

Os mai e-bost neu neges destun ydyw: edrychwch ar y sillafu. Yn aml, bydd camgymeriadau sillafu neu ramadegol mewn negeseuon twyllodrus.  

A yw’r cynnig rhy dda i fod yn wir? Rydych chi’n gwybod yr ateb… os yw rhywbeth yn swnio’n rhy dda i fod yn wir, mae’n debyg ei fod. 

Peidiwch â lawrlwytho unrhyw atodiadau na chlicio ar unrhyw ddolenni heblaw eich bod chi’n adnabod y ffynhonnell go iawn. 

Gwnewch yn siŵr fod eich meddalwedd gwrthfirysau’n ddiweddar. 

Os ydych chi’n derbyn rhywbeth annisgwyl, megis e-bost neu alwad ffôn yn gofyn am gyfrineiriau neu wybodaeth ariannol, mwy na thebyg mai twyll ydyw. 

Gallwch bob amser galw’ch banc yn uniongyrchol ar y rhif sydd ar gefn eich cerdyn banc er mwyn cadarnhau unrhyw gais yr ydych wedi’i dderbyn.


Os ydych chi neu rywun rydych chi’n ei adnabod yn credu’ch bod chi wedi dioddef twyll, adrodd wrthym amdano ar-lein ar , drwy anfon e-bost at, neu drwy alw 101. 


How often do you hear – “They’ll never fool me” – or “I can’t believe people are that stupid”?

Criminals use social engineering to manipulate or deceive people into handing over their personal information.

Social engineering does not rely on systems or technology, but exploits human psychology to trust other people. Criminals know that there are too many technical security defences in place to hack banks and companies directly; human beings are seen as the weak spot and are targeted. 

So, what does social engineering look like? 

Social engineering is essentially a confidence trick to exploit a person’s trust in order to obtain money directly or confidential information to enable subsequent crime. 

The fraudulent party will act as a legitimate business such as your bank and convince you into handing over your personal information or move money from your account into another. They may have some of your personal information such as name, address, telephone number which makes them seem genuine. The request will often seem urgent, this is to trick you into acting as quickly as possible, giving you minimal time to think about whether it is fraudulent. 

Common types of social engineering attacks include Vishing, Smishing and Phishing. You can find out more about types of fraud here: 

How can I avoid social engineered fraud? 

  • Email or  text message: Look at the spelling. Often fraudulent messages will have spelling and grammatical errors. 
  • Offer too good to be true? You know the answer already… if it seems that way, then it probably is. 
  • Don’t download any attachments or click on any links unless you know the true source. 
  • Make sure your antivirus software is up to date.
  • If you receive a text, email or phone call asking for passwords or financial information, it’s most likely a scam. 
  • You can always call your bank – use the number located on the back of your bank card. 


If you’ve been a victim of fraud, report it to us. You can do this online at, by or by calling 101.

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